Question 1

How much do you charge?

Accepted Answer

Check out our rates on our Services page HERE

Question 2

Is there a minimum rate requirement?

Accepted Answer

No! We work on transcription projects of all sizes!

Question 3

Do you use AI or speech to text software?

Accepted Answer

No! All of our transcriptions are done by humans.

Question 4

What is your turn around time?

Accepted Answer

Regular is 72 hours and we also offer expedited services with 24 hour turn around at an additional cost as seen HERE

Question 5

Where are you located?

Accepted Answer

We are an Iowa based business providing services nationwide.

Question 6

How do I get my audio file to you?

Accepted Answer

We will provide an email to submit to or in the event of a large project file we will use a private upload link for your convenience.

Question 7

What information do you need when I send my file?

Accepted Answer

We will need the Requestors Name, Interviewer(s) Name, Interviewee(s) Name, Claim Number/Account Number.

Question 8

How do you determine "difficult audio"?

Accepted Answer

Unless previously discussed all projects are considered normal audio until transcription is started, if the audio meets any of the difficult audio factors as seen HERE then rates will be adjusted to reflect that.

Hawkeye Total Solutions

Frequently asked questions